System Administrator - Service Delivery Lead
[online recruitment]
[online recruitment]
Location: Krakow
Reference number: VR-50883
Project Description:
You'll be working in the Investment Banking team within Technology Operations Center (TOC).
We are a global team responsible to provide oversight and technical support for server implementations across business streams. The team forms an integral part of a global team, which supports the business in follow the sun mode. Role will be a part of global support in APAC and EMEA hours.
Responsibilities
We're looking for someone like that to:
- Work closely with System Administration Team
- Act as a focal point of contact between the business stream and the GTIS Service Delivery teams.
- Raising, manage and monitoring the following requests for IMAC activities
- Builds a relationship with the Business Streams to understand their priorities.
- Communicate to the Service Delivery teams the business demand and escalates issues that would prevent delivery.
- Manage priority and project-related requests to the agreed timescales with regular reporting and updates.
- Suggest changes for enhancement to the tools, workflow, process and reporting.
- Investigate issues/ bugs found within the service request workflow
Skills
- Minimum 5+ years of experience in supporting and managing the Wintel / Unix operating system
- Administrative knowledge one of the DB (Oracle/SYBASE/MSSQL) in an enterprise environment
- Experience as a Team Lead/Project Manager or Service Delivery Administrator
- You have a good knowledge of IT infrastructure including Servers, Storage and Network.
- Experience in network, Databases (Oracle, MSSQL and SYBASE), Virtualization Technologies (VMware ESXi / Citrix)
- Experience with installation/upgrading/configuring and troubleshooting OS and DB along with Server Hardware, VMware and Networking skills *Identify automation opportunities in the current delivery toolset and work with engineering teams to develop, test and integrate into existing process
- You have a good knowledge of Data Centers and how they relate to Servers and Storage
- You understand the processes required to install, change, move and decommission hardware.
- You have good interpersonal skills as the role involves coordinating various resources and communicating clearly to Service Delivery teams, the Customers and Senior Management
- Presentation skills - especially issues with regard to summarizing complicated technical
- You have good working experience with MS Excel to an intermediate level (pivot tables etc).
- A confident communicator who can explain technology to non-technical audiences and understand the need of clients and translating this into products and services
Our offer
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
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