System Configuration Specialist
Kraków
Nr ref.: 2493416
The aim of the role is to cooperate closely with TBS Business Analyst to develop workflow and configure system according to the needs of Krakow and the UK Broking/ Consulting team, and Product Owners. The support is also extended to carry out QA/pre-Prod testing, answer ad-hoc queries related to TBS workflow and identify and resolve system bugs.
Responsibilities:
- Creating and developing workflow on system
- Performing QA/pre-Prod testing
- Identifying and resolving system bugs/problems
- Providing system and workflow related support to Krakow and the UK Broking teams
- Increasing the level of system and workflow knowledge to better service delivery to stakeholders
- Acting as a SME for workflow and resolving issues
- Suggesting and implementing changes to tools and documentations needed to support effective service delivery
- Participating in projects aimed at process improvement
- Ensuring process documentation is reviewed and updated on regular basis
- Actively attending / leading meetings with the team, internal clients and 3rd party stakeholders
Requirements:
- Advanced Excel skills
- JavaScript language knowledge/skill would be an asset
- Ability to analyze processes and identify improvements
- Ability to identify and respond to risks
- English level – C1
- Ability to lead meetings and conference calls if required
- Ability to negotiate
- Ability to manage work streams in a project
- Ability to work effectively in a project team
- Strong work ethic
We offer:
- Diverse and inclusive workplace - we value openness and authenticity and believe in the power of feedback
- Flexible remote work environment
- Employee-appreciation culture (multiple recognition programs)
- The best medical cover on the market with free dental care
- Wellbeing awareness (access to free mental health helpline, Stay-Well Day off, lectures, sports and more)
- Generous benefits package (personal accident insurance, benefit platform for vouchers and more)
- Internal career opportunities, individual development plan, professional development training and resources
- Lots of social events, charity actions and opportunities to integrate with colleagues