brightONE was established in 2013, as the Munich based industry group Aurelius acquired parts of Tieto’s businesses in Germany, the Netherlands, Poland and India. With 700 experts brightONE gained 30 years of experience in consulting services, system integration and smart products engineering.
Competence Centers of brightONE Poland are located in two polish cities: Szczecin and Wrocław, where experts in embedded systems and software engineering create solutions for our customers.
Main scope of our services is:
- Contact Center Technology integration
- Infotainment systems for premium cars manufacturers
- E-commerce solutions
- Embedded systems development
As a System Engineer Genesys you will develop complex and business critical solutions for Multichannel platforms in the area Customer Experience Management. Based on these solutions our customers manage their service center processes in terms of intelligent routing of all customer contact channels like telephony, email, chat, SMS etc. Our solutions are based on market leading products like Genesys and Interactive Intelligence.
- Bachelor or Master in computer science or comparable education
- Strong IT-base knowledge in the areas OS (incl. UNIX), DBMS, architecture, protocols, network technologies and infrastructure
- Basic knowledge of scripting languages like (Bash, Perl etc.)
- Good English language skills
- Basic German language skills
- Willingness to travel
- Service- and customer orientation
- Ability to analyze and understand complex technical relations
- Reliability, strong engagement
- Genesys Skills (in the context of Customer Interaction Management solutions)
- VoIP/SIP protocol
- Technology specific trainings during trial period
- Personally assigned Tutor supporting induction period
- Flexible work time*
- Separate contract for creative work*
- Competitive salary
- Language training subsidy
- Benefit program (private medical coverage, insurance, investment fund, medical care, meal subsidy)
- Work abroad
- Work in international environment
* Currently being implemented, Q1 expected
