Accenture is a global management consulting, technology services and outsourcing company, with more than 336,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014. Its home page is www.accenture.com.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Job Description:
- Take ownership for assigned client services working with SDMs and PMs to meet Service and/or Project Delivery objectives
- Take ownership for assigned tools, working with Operations Monitoring Team Lead and Application/System owners, to ensure appropriate standards and documentation are in place
- Work with other Support Teams to ensure daily system/ application jobs run and complete successfully.
- Design/ document/ implement/ continuously improve jobs, procedures and the applications runbooks
- Implement changes with strict adherence to Change Management procedures
- Participate in 24 hour on-call rota for assigned callout services
- Provide technical support of VTOM batch job scheduler for production and non-production systems
- Install and configure VTOM clients and server in AIX and Windows environments
- Very good English skills
- Degree in technical subject preferred (Computer Science, Mathematics, Physics)
- 2 years in the IT operations field, ideally with exposure to batch scheduling
- 1+ year working experience in Unix and Oracle Server production environments
- Practical knowledge of ITIL Best Practices for Event, Incident and Change Management - ITIL foundation certificate will be an advantage
- Experience in working with multinational/ cross-border teams
- Familiarity with the following technologies:
- Understanding of complex IT infrastructure
- Basic knowledge of networking
- Knowledge of Linux/Unix and Windows on advanced user level
- Scripting skills - intermediate level
- Knowledge of Oracle (or other Relational database) would be an advantage.
- Ability to handle multiple tasks while maintaining set priorities
- Willing to do occasional short term abroad travel assignments (mainly Paris, France)
- Strong communication skills, both written and verbal
- Location: Warsaw
- Opportunity to work for the most recognized brands in the world among such areas as: FMCG, airlines, banks, finance, insurance and tourism
- Benefits package, including private medical care, lunch vouchers, sport club card
- Training package on various technologies and possibility to gain a certification
- Paid overtime and on-calls
- International teams and multilingual environment
- Access to the latest high-tech solutions and opportunity to specialize in other technologies
- Ability to learn from the best IT experts on the market
- Possibility to work on international projects abroad (USA, Germany, France, UK)
- Tools: laptop, smartphone
- After the trial period possibility to work from home ('home office')
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
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