Agencja zatrudnienia nr licencji 3260
Find your own at devire.pl
Miejsce pracy/
Location: Warsaw
Nr ref.: PL39596
Devire is an international company specializing in recruitment, outsourcing and employer branding services. For more than 30 years, we have represented leading employers on the European market, by carrying out comprehensive recruitment projects, implementing the latest solutions in the area of IT services and by supporting in building the image of the employer of choice.
Our offices are located in Warsaw, Wroclaw, Poznan, Katowice as well as Munich, Frankfurt, Prague and Hradec Kralove.
Systems Management Engineer (End User Computing)
For one of our clients, leading international law company, we are looking for…
Systems Management Engineer (End User Computing)
Company and position overview:
- International law company located in Warsaw expertise cross-border and regional corporate/M&A, banking, capital markets and real estate transactions
- Work in multinational and multilingual environment within Technology Service Delivery Department in located in Warsaw Shared Services
- Professional development program (various experiences, courses, trainings, certifications, post graduate studies etc.) refund
- Benefits package - Private medical care, Multisport, Public transport card, Travel Insurance, Annual Bonus, Integration Invents
- Home Office to be agreed with the manager
- Contract of Employment
- Attractive office location
Key function:
- Purpose of the role is responsible for the management, administration, delivery and integrity of the mobile and endpoint computing infrastructure for some 6,500 end users globally
- Support of Desktop as a Service technologies and the print infrastructure
- Technical Support 3rd line level and vendor liaison with key suppliers
- Day to day service delivery, escalation, resolve problems and implementation tasks
- Support of multiple technologies around mobile working these areas include laptop, tablet and smartphones
- Projects and programmes of system change and maintenance, support duties, design improvements and service improvements
- Problem identification, resolution and analysis
- Resolve incidents, service customer requests and ensure a high-quality service maintain
- Software/Hardware installation, testing, identifying, building and implementation service improvement
- Measure systems against agreed Operations performance metrics (e.g. Balanced Scorecard, Security patching status, SLAs)
- Recommend changes to the technical infrastructure
- Work closely with support teams and involvement in team project
- Close cooperation with Infrastructure Manager, Applications Manager, Project teams, Regional, central support teams and non-IT departments such as Finance, HR, End users.
- Participation in an ‘on call’ in order to provide 24x7 coverage
Requirements:
- Minimum of 4 years IT systems experience in 2nd or 3rd support line
- Excellent Services and Customer focused skills
- Experience in MS Windows 10 (deployment and management) and network IT Infrastructure and hardware
- Proficient knowledge of SCCM (task sequences, Deployments, Client Management and Compliance), Advance Performance monitor and troubleshoot, Active Directory, GPO management and PowerShell scripting
- Fluent English
- Nice to have ITIL experience, knowledge of Mobile management technologies (MDM, Android, iOS), Cloud Technologies (Azure, AWS), VPN, Sync technologies