As a truly worldwide organization, EY Global Delivery Services spans all geographies, practices, service lines, sectors and competencies with deeply-integrated services. With 22,000 people working from nine centers in five countries, GDS is online everywhere, helping deliver exceptional client service all the time; providing what you need, where you need it.
EY GDS Poland has been in operation since 2011, supporting around 30 countries across 14 services in English and non-English languages. Join one of our innovative and highly skilled teams and gain valuable experiences that will last a lifetime.
Currently the center is seeking candidates for the position:
T&E Supervisor
Miejsce pracy: Wrocław
Job Summary:
The Supervisor leads a team that provides F&A shared services operations support in accordance with the established policies, procedures and service level agreements. This position supervises service delivery in respect of specific F&A functions support and oversees a team with up to 10+ staff.
This role is responsible for ensuring service delivery and quality standards are consistently met by the team. Additionally, the Supervisor is responsible for training, developing and motivating team members.
Major Responsibilities:
- Schedules, administers, and monitors the day-to-day activities for their team in the GDS in accordance with established policies, procedures and service level agreements
- Develops and maintains a thorough understanding of the functional process
- Reviews work product and deliverables (including reporting) as necessary to ensure service levels and quality standards are consistently met by the team
- Conducts quality checks and/or reviews select work of team members; provides appropriate feedback on performance
- Oversees team staffing, scheduling, holiday & vacation management
- Trains, develops and motivates team members; provides guidance, direction and evaluation of team members
- Participates in the staff recruitment process
- Challenges existing processes and approaches and provides innovative suggestions; implements opportunities that improve operational efficiency, effectiveness, internal controls, and/or customer service
- Ensures process documents are reviewed and updated on a regular basis
- Serves as the escalation point for functional issues; works with Subarea Manager, Customers or others to resolve as necessary
- Participates in leadership meetings and/or customer calls to share feedback and operational results
- Participates on service transitions projects as needed
- Participates in GDS initiatives and other projects (as assigned)
Qualifications, Knowledge & Experience:
- Minimum of 5+ years of accounting experience including at least 1 year of supervisory experience
- University graduate with a degree in Finance & Accounting discipline preferred
- Strong spoken and written English (Italian or Spanish would be an additional asset)
- Excellent communication skills (facilitation and presentation skills a plus)
- Demonstrated supervisory skills such as teambuilding, training/coaching, providing constructive feedback to staff, effective delegation, staffing and scheduling
- Good organization, analytical and problem solving skills; logical flow of thought and process orientation
- Strong interpersonal skills and customer orientation; positive outlook, open, honest and ethical
- Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
- Proficiency with finance specific technology
- Proficiency with firm standard technology such as IBM Notes, MS IE, Windows, Word, PowerPoint, Outlook
- Excellent knowledge of MS Excel
We offer you:
- Work in a dynamic global teams
- Development opportunities in international environment
- Attractive social package
- Projects that will challenge your skills