Talent Acquisition Team Lead

• Manage and develop a small team of recruitment specialists and sourcing specialists.
• Lead, motivate and monitor team performance ensuring personal and team targets are met.
• Conduct regular one to ones, team meetings and performance reviews.
• Define, review and provide ongoing, meaningful feedback on performance objectives to employees.
• Manage and drive full cycle recruiting process for internal and external candidates ensuring full understanding of requirements, timelines and deliver a smooth and positive candidate experience.
• Ensure administration across the team is kept to a high level.
• Consistently ensure your team source high quality candidates for all business areas utilizing appropriate sourcing methods.
• Identify proactive methods of recruitment and continuously look for new ways to improve sourcing within your region.
• Provide support to managers on creating job descriptions, application tests, interview processes etc.
• Produce weekly, monthly and quarterly recruitment reports.
• Provide strategic insight and analysis, performance data and trend information to shape training and development for the team.
• Proactively identify and communicate market trends and insights to manager and the business.
• Provide first line support for escalation questions and challenges within the team and operation.
• Liaise with managers on headcount requirements.
• Build and maintain strong working relationships with key stakeholders in the business.
• Proactively keep stakeholders updated with service delivery information and initiatives, ensuring the service continues to meet internal and client targets.
• Build and strengthen relationships with the Global Talent Acquisition teams ensuring partnerships are developed and work effectively.
• Ensure the recruitment process is in line with employment legislation and best practice locally.
• Liaise with third party recruitment agencies when necessary.
• Continuously seek ways to improve internal processes and procedures.
• Support the TA Operations Lead on all development and training areas required.
• Provide Management cover when senior staff members are out of office.
• Implement and manage ad hoc requests and tasks.

• Minimum of 2 years' experience working in a high-volume recruitment team.
• Minimum of 2 years’ people management experience.
• Experience within a BPO environment is an advantage.
• Proficiency in Office and Drive packages.
• Excellent interpersonal and communication skills, both written and verbal.
• Proven ability to work under pressure and to tight deadlines.
• Strong business acumen and financial experience would be preferable.
• Proactive self-starter willing to actively assume ownership of tasks.
• Capable of delivering results in an ambiguous environment.
• Highly driven with the ability to work independently and as part of a team.
• Ability to multitask and prioritize workload effectively and efficiently.
• Willing to build and maintain relationships at all levels of the organization.
• Highly resilient with the ability to cope with a fast-paced changeable environment.
• Strong attention to detail.
• Mind-set for continuous improvement.

• Product Training and upskilling processes
• Vibrant, multi-cultural environment
• Career & Personal Development
• Quarterly performance bonus
• Subsidized Life Insurance
• Private medical care package
• Cafeteria program with wide range of employee benefits (including Multisport)

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed