Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
- L3 Service delivery support within an overall ITIL framework.
- Problem resolution and ownership of escalations from L2 and the business.
- Support key infrastructure event, such as planned DR testing, migrations, etc
- Make recommendations and drive through service improvements.
- Manage releases and upgrades of Messaging software into the environment.
- Identify, control and remediate operational risks within the environment.
- Communicate best practice to the client community.
- Manage small to medium KTLO-driven projects.
- Coordinate and implement new local/global releases and system enhancements.
Additionally:
- Business trip to London for induction training for 2 months right after start. One trip back and forth after first 4 weeks in included.
Experience with high availability enterprise messaging environments – specifically Tibco EMS (version 5/6).
- Have good knowledge of SSL.
- Strong communication skills.
- A good understanding of IT infrastructure and platforms – as well as system interdependency across storage, operating systems, Middleware.
- The capacity to quickly grasp an in-depth understanding of middleware application functionality, basic concepts and methodologies of the systems.
- Good general PC skills, solid computing background (inc scripting) or a mixture of strong Unix/Linux.
- Ability to work autonomously, in a small team, under tight deadlines.
- Ability to provide on-call support, currently once in every 3 weeks.
The Enterprise Messaging team provides on-site and on-call support to users within various business units (including Equities, FICC, IBD, Operations and Control IT, and Prime Brokerage) in multiple regions: London, North America, Zurich and Asia/Pacific.
This team's core duties involve monitoring, configuration and maintenance of the Messaging Infrastructure, 3rd level escalation (1st and 2nd Level support is 24x7 off-shore) and 3rd level support/maintenance/consultancy to Business Application IT teams for the Messgaing Products on offer. Other duties include capacity & Lifecycle management.