Team Leader Application Support
Warszawa
Team Leader Application Support
Warszawa
Nr Ref.: 1073543
Warszawa
Nr Ref.: 1073543
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
On behalf of our international Client, leader in its sector, due to opening new IT team in Warsaw, we are currently looking for:
Team Leader Application Support
Person on this position will be responsible for support the day-to-day activities of application support team (c.a.15 people) to make sure that the customers expectations are met. Important will be team management, assessment, motivation, coaching and training. Team Leader will monitor quality of resolving tickets and service request according to SLA, report regularly and make recommendations for improvement. This position required liaising with other teams, managers, Product Managers located locally and abroad.
The Candidates should have at least 5 years of professional experience including experience in IT/ application support and managerial role. Understanding of software applications (preferred at least of: CRM, ERP, Finance,HR) and ITIL is proffered. On this position very important are excellent interpersonal and communications skills. Due to working environment very good knowledge of both English and Polish is required.
Our Client offer attractive localization, permanent agreement, trainings and possibility for building new team.
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