For our Client, an international company located in Kraków, we are currently looking for a person interested in the role of:
Team Leader (AR/ Credit Control & AP)
Kraków
Nr ref.: 6559
Requirements:
- Proven experience in leading a team in SSC/BPO environment (must have)
- Experience in Cash Collection Process (must have)
- University degree in Accounting and Finance or Business Administration
- Significant experience in a financial Shared Service Center supporting business units
- Proficiency in accounting field
- Leadership skills
- Very good Customer Service skills and Strong customer driven focus
- Pro-activeness, improvements driver
- Positive attitude and open minded
- Good knowledge of accounting systems is required
- Proficiency in Ms. Office, in particular Ms. Excel skills: formulas, pivot tables, data presentation tools
- Fluent in written and spoken English language
Responsibilities:
- Lead, motivate and develop high performing team
- Manage accounting operations Manage accounting operations on a day-to-day basis to meet the decided objectives, targets and metrics
- Ensure that quality and operational excellence objectives and targets are fulfilled for the team
- Ensure delivery according to customer and process requirements (SLA)
- Ensure high level of accountancy service for Internal Clients
- Delegating the targets to the team member through regular communication, planning and performance reviews (always with higher manager assistance)
- Provide operational support to team members
- Handle client communication and escalations
- Monitor, interpret and report key performance indicators
- Initiate and drive process improvement initiatives
- Monitoring the competence development within the department
We offer:
- Interesting and stable job in multinational company
- Friendly work environment
- Open and friendly organizational culture
- Opportunity for interesting development
- Participation in improvement projects
- Benefit package
- Professional trainings
