Team Leader (Cash Cycle Management) with French
Kraków
Nr ref.: 2531370
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Service Delivery Responsibilities:
- Organize and monitor current operations so that the team meets our Service Level Agreements (SLAs) and follows the agreed process
- Assign tasks / workflows to team members and manage workloads
- Use active & visual management to business requirements, SLAs and quality measures are understood by colleagues and there are the focus of their daily work
- Delegate work in a way that ensures that all colleagues have a clear understanding of their tasks, responsibilities, client requirements and priorities
- Measure internal client satisfaction, taking corrective action where necessary
- Check work from other team members, including regular spot checks to ensure quality is high
- Work closely with Stakeholders to ensure that all work is carried out in a timely manner and to a high standard
- Feeding back suggestions and improvements in working processes to Stakeholders
- Ensure that processes are documented and that knowledge is captured, documented and shared with other team members
- Provide support for colleagues in communicating issues to other teams and ensuring timely resolution
- Respond to and remove any issues that negatively impact ability to work efficiently, e.g. IT issues, communication breakdowns
- Ensure that team members record their working time accurately
Change Management Responsibilities:
- Analyze data on the output of the team's work and identify issues or trends connected to errors, time-consuming tasks, under or over capacity
- Engage the team in identifying processes, tools and documentation that can be improved, and encourage team members to suggest and implement ways to enhance service delivery
- Develop a culture of continuous improvement
- Coordinate projects
- Manage the transition of work to your team
People Management Responsibilities:
- Initiate and participate in recruitment processes to fill any team vacancies
- Make rounded hiring decisions by checking that candidates have the right level of motivation, competence, technical know-how and communication skills to be valuable members of the team
- Set performance goals for colleagues based on the SMART model
- Keep track of colleague performance and intervene appropriately if and when performance does not meet expectations. Keep records in TRS of colleagues’ performance
- Hold monthly 121s with your colleagues to review performance, discuss issues, share feedback, discuss progress towards goals, plan upcoming actions and appreciate colleague’s efforts
- Evaluate and rate colleagues' performance at the end of each year, ensuring they receive accurate written feedback
- Make use of a development map to assess a colleague's current skill level
- Assign the colleague to work shadowing, self-study or training to resolve any skill gaps
- Hold a development conversation with colleagues about their career aspirations and agree long-term development goals and activities that will help the colleague move their career forward. Make sure these goals are recorded and tracked in the Development Plan in TRS
- Assign development activities for colleague based on the 70-20-10 model. Make sure that these activities are recorded in the Talent Profile > Development section of TRS
- Prepare, regularly review and update succession plans for the team
- Manage absences in the team in accordance with work volume and HR policy
- Take action to integrate the team and make sure that any internal conflicts are resolved
- Manage the flow of communication within the team, ensuring that information is cascaded effectively to the team
- Monitor the level of engagement within your team and increase it
- Recognize colleagues for their contributions and accomplishments
- Manage the team including offering regular help and support
Skills and experience that will lead to success
- University degree or equivalent (specialization in accounting/economics/finance/administration)
- At least 1 year of experience in managing group of 10 +people
- Ability in managing projects would be an asset
- English and French level: C1 or higher
- Proven ability to manage multiple tasks at a time while paying strict attention to details
- Understanding of basic business and financial principles
- Very good command of MS Office tools (especially Excel)
- Ability to make decisions and improvements based on metrics
- Strong problem solving skills
- Basic knowledge of project management principles
- Strong ability to delegate tasks and execute results
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
NB. Dependant on regional requirements, please include specific benefits where applicable and relevant accommodation criteria and enhanced equal opportunities statement.