Team Leader Cash Cycle Management
Kraków
Nr ref.: 2518521
Service Delivery Responsibilities:
- Organize and monitor current operations so that the team meets our Service Level Agreements (SLAs) and follows the agreed process
- Assign tasks / workflows to team members and manage workloads
- Use active & visual management to make sure that business requirements, SLAs and quality measures are understood by the team and are the focus of their daily work
- Delegate work in a way that ensures that all colleagues have a clear understanding of their tasks, responsibilities, client requirements and priorities
- Measure the level of internal client satisfaction, taking corrective action where necessary
- Check work from other team members, including regular spot checks to ensure quality is high
- Work closely with Stakeholders to ensure that all work is carried out in a timely manner and to a high standard
- Feeding back suggestions and improvements in working processes to Stakeholders
- Ensure that processes are documented and that knowledge is captured, documented and shared within the team
- Provide support for the team members in communicating issues to other teams and ensuring timely resolution
- Respond to and remove any issues that negatively impact the team's ability to work efficiently, e.g. IT issues, communication breakdowns
- Ensure that the team is aware of and can respond to risks that may impact service delivery
- Ensure that team members record their working time accurately
Change Management Responsibilities:
- Analyze data on the output of the team's work and identify issues or trends connected to errors, time-consuming tasks, under or over capacity
- Engage the team in identifying processes, tools and documentation that can be improved, and encourage team members to suggest and implement ways to enhance service delivery
- Develop a culture of continuous improvement within the team
- Coordinate any projects that impact your team, ensuring that the project delivers the required result
- Manage the transition of work to your team
People Management Responsibilities:
- Initiate and participate in recruitment processes to fill any team vacancies
- Make rounded hiring decisions by checking that candidates have the right level of motivation, competence, technical know-how and communication skills to be valuable members of the team
- Set performance goals for colleagues based on the SMART model and make sure that they are recorded in the Talent and Reward System (TRS)
- Keep track of colleague performance and intervene appropriately if and when performance does not meet expectations. Keep records in TRS of colleagues’ performance
- Hold monthly 121s with your colleagues to review performance, discuss issues, share feedback, discuss progress towards goals, plan upcoming actions and appreciate colleague’s efforts
- Evaluate and rate colleagues' performance at the end of each year, ensuring they receive accurate written feedback
- Make use of a development map to assess a colleague's current skill level
- Assign the colleague to work shadowing, self-study or training to resolve any skill gaps
- Hold a development conversation with colleagues about their career aspirations and agree long-term development goals and activities that will help the colleague move their career forward. Make sure these goals are recorded and tracked in the Development Plan in TRS
- Assign development activities for colleague based on the 70-20-10 model. Make sure that these activities are recorded in the Talent Profile > Development section of TRS
- Maintain the 'talent status' of colleagues in the TRS tool, making sure your manager is aware of key talents within your team. Work with your manager / Talent Development to ensure that key talents have an appropriate development plan
- Prepare, regularly review and update succession plans for the team
- Manage absences in the team in accordance with work volume and HR policy
- Promote a pro-active and responsible culture within the team based on professional standards of behavior
- Take action to integrate the team and make sure that any internal conflicts are resolved
- Manage the flow of communication within the team, ensuring that information is cascaded effectively to the team
- Monitor the level of engagement within your team and take action to increase it
- Recognize colleagues for their contributions and accomplishments
- Manage the team including offering regular help and support to team members
Requirements:
- University degree or equivalent (specialization in accounting/economics/finance/administration would be an asset)
- At least 1 year of experience in managing group of 5 - 10 people
- Experience in managing projects would be an asset
- English level: C1 or higher
- Proven ability to manage multiple tasks at a time while paying strict attention to details
- Understanding of basic business and financial principles
- Very good command of MS Office tools (especially Excel)
- Ability to make decisions and improvements based on metrics
- Strong problem solving skills
- Basic knowledge of project management principles
- Strong ability to delegate tasks and execute results
We offer:
- Diverse and inclusive workplace - we value openness and authenticity and believe in the power of feedback
- Flexible remote work environment
- Employee-appreciation culture (multiple recognition programs)
- The best medical cover on the market with free dental care
- Wellbeing awareness (access to free mental health helpline, Stay-Well Day off, lectures, sports and more)
- Generous benefits package (personal accident insurance, benefit platform for vouchers and more)
- Internal career opportunities, individual development plan, professional development training and resources
- Lots of social events, charity actions and opportunities to integrate with colleagues
- Please attach CV in English only.
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