For our Client – international company (from investment branch) which decided to create financial headquarters in Cracow, we are currently looking for:
Team Leader CRM
Kraków
Nr ref.: 6043
Requirements:
- A minimum of 2 years management experience
- A minimum of 1 year email marketing experience
- Fluent English, both written and spoken
- An eye for detail
- A team player
Desirable:
- Experience of Multi-tasking in a fast paced environment
- Experience of the retail financial environment
- Experience of using Salesforce Marketing Cloud, Exact Target or any other ESP
- Dreamweaver or HTML coding experience
- Experience of using Swrve or other mobile communication platforms
- Experience of multi-platform communication programmes/client journeys
- Experience of working with colleagues on a global basis
Responsibilities:
- Provide the first line of management support, responding to team questions and issues
- Lead, manage and motivate a CRM team and meet agreed targets
- Complete weekly 1-2-1 meetings with team and manage appraisal process
- Manage team holiday/leave time to ensure adequate capacity within team
- Working mainly with email, (but also SMS, push and in app messages) support the roll out of global CRM programmes
- Work with our 3rd party service providers of email and mobile marketing. Monitor and track all global sends, raise incidents and escalate any issues. See through to resolution. Provide regular updates to team in London
- Ensure that communications are sent according to best practice and company & brand guidelines, and have been approved by compliance
- Run tests to ensure that programmes and content are running and rendering OK across multiple devices
- Work with the webteam and ensure all URL’s are driving traffic to the right websites and pages
- Work with teams in the global offices to ensure that all global email content is regularly & accurately updated as necessary
- Produce regular analysis on all campaigns across different markets and report back to London and other offices
- Work with the marketing tech team to overcome technical hurdles and increase efficiencies
- Make recommendations for process improvements & better ways of working
We offer:
- Opportunity to grow in new finance department covering finances globally as future headquarters globally
- Independent role in professional team
- Many opportunities to learn and grow (not only vertically)
- Attractive remuneration and benefits
- Great working atmosphere