Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at http://www.accenture.com/.
Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
- Manage a high performing team of customer service agents
- Manage KPI's, ensure deliverables are exceeded, service targets are met and revenue is achieved
- Focuses, motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets
- Identify barriers and to improve productivity and success
- Ensure that all client SLA targets are met, including aspects of: Meeting Client SLA’s, Performance Management, People Management, Transition Management
- Fluent level of English
- Min. 1 year of team management experience in an international environment
- Knowledge of Italian language is a plus, but not a must
- Must possess strong oral, written, presentation, and interpersonal skills
- Must be able to clearly identify goals, communicate vision for the team, and then deliver results
- Localization: Kraków
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Social benefit packages including: private medical care, MyBenefit, life insurance
- Modern & friendly office
