Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world’s largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
- Manage up to 10 collectors for EMEA region with daily coaching and guiding
- Set priorities and targets, review individual performance and create high motivation
- Build and maintain direct interactions with the Client and present operational updates on a regular basis
- Prepare, review and present monthly BOI’s, KPI’s and SLA’s
- Support team members in flagging process issues
- Support team members in flagging Collections issues
- Work on process simplification and standardization
- Drive team and process efficiencies and automations
- Link Collections team with other internal stakeholders – finance, order management, credit risk etc.
- Fluent English as a requirement
- Second European language nice to have
- Education - Accounting, Finance or any Business related course
- At least five years of work experience
- Two years work experience in shared service center environment in order to cash
- At least one year work experience as team leader
- Effective team player
- Responsibility and accuracy in the completion of received tasks
- Ability to solve urgent matters and work under pressure
- Flexibility, especially in the period of month/quarter/year-end closing
- Ability to work analytically within a problem-solving environment
- Excellent communication and interpersonal skills
- Strong organizational, multi-tasking, and time-management skills
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
- Social benefit packages including: private medical care, My Benefit, life insurance
- Friendly work atmosphere in multicultural environment
