Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
Team Leader German Speaker
Place of work: Kraków
Ref. no Praca.pl/TL/Ger/KRK
Job description
We are looking for candidate, who is ready to manage the team and take part in the transition of R2R and C2C processes for our Client. Team Leader will perform the transition activities and manage the team.
Main accountabilities
Transition phase:
- Manage transition timing and people to assure smooth and on time transition
- Interact with the Client on a daily basis
- Develop and understand the current state processes
- Validate maps and procedures and supervise the team members to ensure the quality and the timeliness of documentation
- Conduct successful knowledge transfer
- Establish very good relationship with the client
- Manage the team on the daily basis
- Ensure the delivery of high quality and professional service up to agreed SLAs
- Take the responsibility for delivery of agreed scope of work
Requirements
- Very good knowledge of German is a must
- Experience in managing the team
- Accounting background will be a strong asset
- Very good analytical skills
- Good Customer Service skills and client-focus attitude
- Teamwork approach
- Ability to work under pressure
- Transition experience will be an advantage
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
