About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 3800 specialists in its offices located in Krakow and Katowice.
Team Leader – Italian Speaker
Place of work: Krakow
Ref. no Małopolskie > Krakow
Position purpose
We are looking for a Team Leader who would like to manage the respective teams for a new Client in Poland within the media & entertainment sector – one of the most famous media studios.
Main accountabilities
- Supervise the team to deliver high quality, professional and proactive day to day service to our Client with agreed SLA’s
- Manage day to day team’s issues, flag and mitigate them and manage escalations
- Managing a Team of O2C Specialists
- Daily contact with Client’s team and with teams in other locations
- Working closely with the client and maintaining good working relationship
- Setting clear goals and expectations
- Day to day staff management, staff training and development
- Support Service Delivery Manager in the transition process
Requirements
- Experience in leading teams
- Strong people management skills
- Experience in O2C is expected
- High level customer service skills
- Fluent English skills
- Fluent Italian skills are essential
- Very good communication skills
- Good analytical skills
- Openness to participate in the transition process (IMPORTANT: it will be organized in Krakow; travels may be required only for several days to UK)
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
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