Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 2500 specialists in its offices located in Krakow and Katowice.
Currently, to our Business Process Outsourcing Center in Krakow we are looking for candidates for the position of:
Team Leader Italian Speaker
Place of work: Kraków
Ref. no Praca/TL/Italian/KRK
Job Description:
- Supporting the Project Manger during the implementation phase
- Preparing DTP & PM for the processes
- Leading the delivery team
- Providing quality assurance for Italian speaking processes
- Coordinating the daily/ weekly and monthly reporting to FP
- Cooperation with the Quality Auditor with regards to process quality and improvements
- Cooperation with Command Center
- Involvement in process improvements
Candidate's profile:
- Fluent Italian
- Very good English
- Team Management experience – min. 2-3 years
- At least 2 years of experience in Insurance or Finance related processes
- Very good working knowledge of Excel is a must
- Able to organize work in compliance with the operational procedures and Quality System
- Ability to bring an answer quickly and efficiently
- Ability to organize information and build action plans to meet Customers (Partners and Clients) needs
- Ability to balance Client situation with company profitability
- Experience in mapping and writing procedures
- Client orientation
- Listening skills
- Organization skills
- Professionalism
- Empathy
What do we offer to the candidates:
- Professional development in a dynamic, growing business
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Participation in prestigious international projects
- Excellent working atmosphere
