About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 4000 specialists in its offices located in Krakow and Katowice.
Team Leader O2C – Client in Media&Entertainment
Place of work: Krakow
Ref. no Małopolskie > Krakow
Position purpose
We are looking for a candidate who can take over the role of Leader in a team for a Client in Media&Entertainment sector. The scope of activities is complex and includes random end to end tasks.
Main accountabilities
- Leading Dispute Management, Collection and Customer queries Team working for Italy and Spain
- Leading, managing and developing the team to provide high quality, professional and proactive day to day service for the Client up to agreed SLA’s
- Working closely with the Client on a daily basis and maintaining good working relationship
- Providing process quality assurance, reviewing DTPs
- Driving and proposing process improvements within assigned scope to assure productivity gains increase is in line with contract requirement and Client satisfaction
- Encouraging cooperation, teamwork and knowledge sharing. Providing team members with coaching and assuring process team training requirements are satisfied
Requirements
- English C1
- Spanish / Italian will be asset
- Multitasking, ability to organize own and team work in compliance with the operational procedures, tight deadlines, KPI/Client’s Reporting requirements, ad hock priority tasks
- Strong analytical skills
- Good Customer Service skills and client-focus attitude
- Strong interpersonal skills and proactive approach
- Teamwork approach and improvement approach
- Experience in Order To Cash
- Experience in cooperation with culture will be an asset
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
Please include reference number in the subject of your message.
Please include reference number in the subject of your message.