About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 4000 specialists in its offices located in Krakow and Katowice.
Team Leader (P2P)
Place of work: Krakow
Ref. no Małopolskie > Krakow
Position purpose
We are looking for a candidate who would like to take over the position of a Team Leader in an experienced team. The scope covers the end to end P2P process with operational procurement and customer service teams as well as close cooperation with accounts payable team in India.
Main accountabilities
- Supervises the team to deliver high quality, professional and customer focused service on a daily basis to the client in accordance with agreed SLAs/KPIs
- Motivates team members on the daily basis
- Takes care of continuous development of the team members
- Ensures process is controlled according to the agreed procedures
- Oversees the process and customer service decisions
- Manages escalations and handles sensitive individual cases within the process
- Demonstrates knowledge of respective F&A processes and procedures
- Acts as point of escalation for P2P
- Supervises trainings to the current and future delivery team members. Ensure that processes are understood and being followed by the team members
- Ensures team targets are met
- Handles regular communication with the Client counterparts and build relationship with them for the future delivery
- Continuously strive to optimize, standardize processes and improve Client\'s satisfaction
Candidate’s profile
- Very good English both written and spoken
- Good command of German or French will be an asset
"Can do" attitude, ambitious, proactive and result-oriented
- Excellent organizational skills and ability to manage multiple tasks simultaneously
- Ability to take action and provide desired outcomes with limited directions
- Strong people management skills
- Experience in P2P (AP, Procurement) area will be an asset
- Experience in Customer Service area will be an asset
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
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