Team Leader PTP

Requirements:

• Min. 1 – 2 year of professional experience in team management
• Experience in SSC/BPO environment
• Very good command of German, both written and spoken
• Good command of English
• Diligent, independent and systematic approach to work
• Analytical and conceptual mindest
• Flexibility and adaptability
• Leadership skills
• Stress Resistance
• Interpersonal/social skills

Responsibilities:

• Organizing team work with assigned resources, leading the team and securing resource planning
• Coordinating of effective communication between concerned parties of the process
• Systematically tracking and improving quality of the team performance
• Taking responsibility over client management in the team
• Making controls when dual controls are necessary
• Initiating and leading team meetings (includes evaluation meetings)
• Supporting training and coaching of team members
• Analysing incoming complaints and together with the Operations Manager identifying measures for troubleshooting
• Keeping up to date with procedures and process updates
• Performing internal audits tasks according to Internal Control System within the team

We offer:

• Challenging and rewarding job within a dynamically growing and prospective multinational organization
• Attractive benefits and bonus system
• Friendly work environment
• Opportunities for further professional development
• Language skills development opportunities
• Job stability and flexible working time
• Mother friendly company