Our Client operates as an international organization with a worldwide delivery structure providing business services in the areas of Finance, HR, Revenue Accounting, Management Reporting and Procurement for the group companies.
Krakow Center is the main hub for the delivery organization including also central functions for the group companies covering both standard as well as customized processes for airline business. Besides operations, Krakow Center has also teams specialized in Process Management, Migration Support, Knowledge Management and Continuous Improvement.
A dynamic growth, building up of existing and introduction of new services means development opportunities both for graduates as well as for experts and experienced leaders who want to become part of company success.
Requirements:
- Min. 1 – 2 year of professional experience in team management
- Experience in SSC/BPO environment
- Very good command of German, both written and spoken
- Good command of English
- Diligent, independent and systematic approach to work
- Analytical and conceptual mindest
- Flexibility and adaptability
- Leadership skills
- Stress Resistance
- Interpersonal/social skills
Responsibilities:
- Organizing team work with assigned resources, leading the team and securing resource planning
- Coordinating of effective communication between concerned parties of the process
- Systematically tracking and improving quality of the team performance
- Taking responsibility over client management in the team
- Making controls when dual controls are necessary
- Initiating and leading team meetings (includes evaluation meetings)
- Supporting training and coaching of team members
- Analysing incoming complaints and together with the Operations Manager identifying measures for troubleshooting
- Keeping up to date with procedures and process updates
- Performing internal audits tasks according to Internal Control System within the team
We offer:
- Challenging and rewarding job within a dynamically growing and prospective multinational organization
- Attractive benefits and bonus system
- Friendly work environment
- Opportunities for further professional development
- Language skills development opportunities
- Job stability and flexible working time
- Mother friendly company
