About us
Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
Team Leader Spanish Speaker
Place of work: Krakow
Ref. no Małopolskie > Krakow
Job description
- Leading the delivery team
- Supporting function to Delivery Manager
- Contacting establishing and developing relationships with Client’s representatives and other parties, managing process transformations
- Providing high quality reporting, and responding to ad-hoc requirements
- Dispute management and taking ownership of escalations
- Managing the team workload and KPI performance results effectively in order to adjust team goals to monthly changes in portfolio
- Driving and proposing process improvements within assigned scope and portfolio to assure productivity gains increase is in line with contract requirement for the assigned portfolio
- Encourage cooperation, teamwork and knowledge sharing. Provide team members with coaching and assure process team training requirements are satisfied
Candidate’s profile
- Advanced Spanish
- Fluent English skills
- Experience in at least one of the areas: O2C area including Cash Application, R2A and P2P
- Excellent Customer Service & strong communication skills
- Ability to build long-term relationships with the Client
- Multitasking, ability to organize own and team work in compliance with the operational procedures, KPI/Client’s Reporting requirements, ad hock priority tasks
- Advanced Excel knowledge and computing skills
- Excellent analytical skills and attention to details balanced with quick summary and solutions
- Documented track of improvements implementations (technical, process and team work organization)
- Deliver various reports within deadlines and on short notices
- Ability to analyze and organize information and build action plans to meet Client quality requirements
- Ability to balance Client situation and requirements with company profitability and people management
- SAP knowledge nice to have
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
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