Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 205 on the Fortune 500 and is consistently listed among the most admired companies in the world. At Cognizant, we believe those who challenge the way they work today will lead the way tomorrow. We’re a global leader in business and technology services, helping our clients bring the future of work to life - today.
Currently we are growing our team in Wroclaw and we are looking for talented person for the role of:
The primary responsibility of this position is to provide smooth transition and knowledge transfer; including – training methodology, process mapping, training, learning path, governances, SOP audit and stakeholder management.
Tasks &Responsibilities:
- Responsible for training delivery for the new joiners, including quizzes, practice and assessments
- Responsible for creating and developing training materials, training plans as well as advanced training materials keeping the global standards
- Help out with other training-related activities (soft skills, ITIL and role development/career development related training programmes)
- Ensure methods and level of trainings adhere to the specifications set, as well as ensuring continuous enhancement of the training activities and materials thus contributing to the improvement of the overall service delivered
- Contribute to overall Agent development via trainings, coaching sessions and mentoring
- Deliver accurate End of Day Reports to management as well as other reporting activities like final technical training assessment reports
- Responsible for training statistics, improvement areas, specific KPI parameters set as part of the overall KPI reporting
- Provide input into the Quality Assurance, Knowledge Management and Agent Performance Management processes
Must have:
- Knowledge of Back Office Operations, Technology & Tools
- Experience in supporting transition of new business from training standpoint
- Should be able to work in flexible shift timing
- Excellent communication (verbal and written), facilitation and interpersonal skills
- Ability to manage multiple tasks simultaneously and thrive in a complex, fast-paced environment with multiple priorities
- Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making
- Quick learner and adaptable to learn new processes, concepts, and skills
- Strong attention to detail with a desire to deliver accurately, efficiently and to a high standard
- Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team-oriented environment
- Experience in Excel reporting
- Training content development skills
- Education: Post Graduate
- Experience: 7-8 years of overall experience and at least 3 years of relevant experience in BPS F&A back office.
- Fluency in Polish (written and spoken)
- English language - communicative at least B2 (written and spoken)
- German language will be an advantage
Poznaj
Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
