Team Leader with English - Customer Care

If you are willing to take up a new challenge and find yourself easily in managing the team - seems we have just a perfect job offer!

• Monitoring and ensuring performance of team members;
• Supervising of team performance – coach, support and appraise;
• Recognize and reward individual and team level achievements;
• Customer relationship management in a remote type of operation;
• Ensure Key Performance Indicators are met with the pre-defined objectives;
• Build strong communication and close working relationship with the key stakeholders
• Identify and drive process improvement opportunities, projects aligned with business initiatives and customer needs;
• Identify training, coaching opportunities and needs for all team members;
• Ensure the full understanding of the existing company policies among employees;
• Manage effectively multiple and conflicting priorities;
• Attend meetings and present performance indicators on internal operational reviews;
• Improve process capability;

Minimum qualifications

• Advanced level of English, min C1
• 3+ years experience in Customer Care/Customer Service/Order Management
• Previous experience in managing team
• Willingness to learn and work on a dynamic project
• Analytical thinking 
• Familiarity with SAP

• Attractive salary
• Stable job offer – employment contract.
• Various trainings (initiating, soft skills).
• Benefits (Insurance, Luxmed, Multisport, Lunchpass card, additional vacation days, biking policy).