Team Leader with English

If you are willing to take up a new challenge and find yourself easily in managing the team - seems we have just a perfect job offer!

• Supervising a group of agents, with the main responsibility of coaching, reporting, executing action plans, maintaining utilization and day to day operational management
• Ensuring achievement of SLA targets
• Conducting daily and weekly meetings to share business updates
• Conducting RCA to identify drivers impacting performance, and works closely with QAs and Trainers to improve team performance
• Working closely with subject matter experts issues as well as manage the queue and productivity of their teams

Minimum qualifications

• Advanced level of English, min B2.
• Solid understanding of workflow, tools used for providing services
• Previous experience in managing team
• Experience working as an Agent in same/similar workflows
• Willingness to learn and work on a dynamic project
• This job will request working in a 24/7 schedule with alternating shifts and reviewing content that might be highly egregious in nature, every day. 

• Attractive salary
• Stable job offer – employment contract.
• Various trainings (initiating, soft skills).
• Benefits (Insurance, Luxmed, Multisport, Lunchpass card, additional vacation days, biking policy).