Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Our Polish community consists of over 7,600 people. The headquarters are located in Warsaw, Cracow, Lodz, Wroclaw and Katowice. Visit us at www.accenture.com.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
As Team Leader you will be responsible for assisting the manager in meeting the site metrics and goals by supervising a team.
- Oversee and manage a team for an international company within the social media industry.
- Identify improvement opportunities in work-flow, and/or team structure and suggest solutions.
- Manage ad-hoc operational projects and process improvement initiatives as per client requirements.
- Identify opportunities to improve user experience and communicate to delivery lead and client teams.
- Interface effectively with other teams, delivery lead and client teams.
- Manage the performance of the team and act as the team's career counselor.
- Provide feedback to the team on performance and improvement opportunities and receive proposals from the team members.
- Develop and administer team schedules and performance requirements.
- At very minimum 12 months in a QA or similar role
- You have demonstrated the following skills as a minimum:
- Ability to project manage tasks or small teams.
- Strong communication skills towards larger groups or client stakeholders, both remotely and face to face.
- Ability to provide feedback both positive and negative.
- Sense of empathy, kindness and patience.
- Impeccable behavioral track record.
- Availability to work shifts incl. Weekends and bank holidays.
- Previous Team Leading experience is not a must but a strong asset.
- Using foreign language and new technology solutions daily, cooperating with various global Clients
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Our Polish community consists of over 7,600 people. The headquarters are located in Warsaw, Cracow, Lodz, Wroclaw and Katowice. Visit us at www.accenture.com.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
As Team Leader you will be responsible for assisting the manager in meeting the site metrics and goals by supervising a team.
- Oversee and manage a team for an international company within the social media industry.
- Identify improvement opportunities in work-flow, and/or team structure and suggest solutions.
- Manage ad-hoc operational projects and process improvement initiatives as per client requirements.
- Identify opportunities to improve user experience and communicate to delivery lead and client teams.
- Interface effectively with other teams, delivery lead and client teams.
- Manage the performance of the team and act as the team's career counselor.
- Provide feedback to the team on performance and improvement opportunities and receive proposals from the team members.
- Develop and administer team schedules and performance requirements.
- At very minimum 12 months in a QA or similar role
- You have demonstrated the following skills as a minimum:
- Ability to project manage tasks or small teams.
- Strong communication skills towards larger groups or client stakeholders, both remotely and face to face.
- Ability to provide feedback both positive and negative.
- Sense of empathy, kindness and patience.
- Impeccable behavioral track record.
- Availability to work shifts incl. Weekends and bank holidays.
- Previous Team Leading experience is not a must but a strong asset.
- Using foreign language and new technology solutions daily, cooperating with various global Clients
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are