Team Leader with German – Translation Department

Requirements:

• University degree
• A least 5 years’ experience in project management or in similar roles/ businesses
• 1 to 3 years’ experience in a supervisory or first level management role
• Demonstrated in-depth experience in operational service/ project management processes and methodologies, preferably related to Language Services
• Language skills: excellent knowledge of English and German
• Good working knowledge of Ms Office applications
• Strong organization skills in order to meet tight deadlines and organize heavy workloads or complex project situations
• Strong leadership and organisational skills, ability to manage teams effectively, mentor and encourages skill development of team members
• Demonstrated ability to work in virtual teams, influence decisions and constructively support other parts of the company

Responsibilities:

• Operational team management, from 5 to 25 people depending on customer mix
• development and coaching, workload balancing, attendance, input to performance management
• Execution of service quality plan (SQP)
• Process execution, improvement and optimization
• Organization and monitoring of overall workflow processes and timelines including service delivery (translation, revision, DTP, etc.) as defined in SQP
• Project financials including P&L for the projects (revenue, Gross and Contribution margin) for the segment/ industry/ range of customers; contribute to budgeting and planning.
• Manage client relationships including mid-to upper level operational contacts, representing the rganization to the customer; ownership of customer satisfaction
• Continuously improve quality by establishing and guaranteeing quality standards for project execution
• Increase efficiency of the project execution process
• Anticipating and resolving problems that might endanger smooth production flow
• Supervision and monitoring of all client orders and price lists

We offer:

• Stable work conditions
• Language courses
• Private medical care 
• Benefit System
• Lunch vouchers