- Create a stimulating team environment with an open communication culture
- Oversee day-to-day operation of your team
- Set clear goals for the team members
- Provide clear, concise and relevant communication to ensure clarity of objectives and outputs required
- Resolve customer escalation in a timely manner to avoid disruption and minimize business impact
- Plan and distribute workload appropriately to ensure that business needs and deadlines are met
- Take care of team members motivation and engagement
- Private medical healthcare and cafeteria
- Extensive 1-month induction training fully paid
- Brand new and modern office within easy distance
- Home office opportunity and remote recruitment process due to Covid-19 situation
- Additional day off for birthday
- Proven work experience as a team leader or supervisor in customer care environment
- In-depth knowledge of performance metrics
- Fluent German and English
- Excellent communication and leadership skills
- Decision-making skills
- Strong coordination skills to work activity for your self and others
- Excellent proven customer service skills
Computacenter is a leading independent provider of IT infrastructure services. We have about 15,000 employees worldwide who are accompanying our international customers on their path to digital transformation.
Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.
At our service desk locations, you can expect a dynamic, international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community.
Interested in joining a company with a strong sense of community?
We’re growing
We’re hiring
We encourage
We empower
We support
#CCwinningtogether