Team Leader with Italian in SSC (start-up)
Warszawa
Team Leader with Italian in SSC (start-up)
Warszawa
Nr Ref.: 1053781
Warszawa
Nr Ref.: 1053781
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
For our client, an international logistics company that has recently set up its Shared Service Centre in Warsaw, we are currently hiring a Team Leader that will ensure the resolution of customer disputes and claims with the highest quality of service and in accordance with timelines through an allocated team of Dispute Clerks (up to 25 people).
Main responsibilities in this role will include: management of Dispute team (recruitment, motivation, performance evaluation), coordination of communication with internal and external clients based in Italy and distribution of workloads. Apart from that the chosen candidate will ensure timely resolution of disputes as well as reporting and analysis. This role will report directly to the Process Manager Collections & Disputes.
The successful candidate will possess a Bachelor degree, work experience in similar processes (for example: Dispute Resolution, Customer Claims, Customer Service, Accounts Receivable, Cash Collection) as well as people management experience. Previous experience in a Shared Services Centre or Outsourcing environment would be nice to have. As all internal communication and procedures are in Polish, communicative Polish is a must-have, as well as proficient knowledge of both English and Italian (at least level B2).
Our client offers great opportunities for professional development in a SSC start-up. Attractive benefits and unique work atmosphere in a dynamic environment are provided, as well as trainings in Poland and abroad.
|
hays.pl |