Team Leader with languages - new SSC/BPO center (m/f)
Miejsce pracy: Wrocław
Nr ref.: JO-1602-325245_99
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals. For our Client, international organization, we are currently looking for Candidates for the position of: Team Leader with languages (m/f).
The position is responsible for the supervision of the Operations Team.
Responsibilities:
- Supervising, training and mentoring the team in order to expand efficiency and ensure processes are compliant with company guidelines
- Taking on some of the more complex assignments as required by the business
- Managing the project while providing advice and assistance as necessary to the team
- Guiding the team responsible for the Order to Invoice process
- Identifying ways to increase efficiency and effectiveness of the department
- Ensuring that the service levels meet the requirements
- Running ad-hoc report development for the projects
- Coordinating internal and external communication
Requirements:
- Fluent English
- Fluent knowledge of one of the languages: German, French, Dutch
- Bachelor or Master Degree (Finance/Accounting/Banking preferred)
- People managment experience
- Min 2-3 years of working experience in BPO/SSC center
- Communication skills and strong analytical/problem solving skills
We offer:
- Opportunity to gain experience in a fast growing & professional environment
- Career development in a multinational company, being a global leader
- Very attractive salary and work conditions
- Attractive social package
- Opportunity to work in a new project
