Cognizant is an American multinational company providing information technology, consulting, and business process outsourcing services. It dedicates itself to help the world's leading companies build stronger businesses. Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise. With over 100 development and delivery centers worldwide Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. We ensure that we can lead our clients and our own business toward new horizons of productivity, growth and value.
For more information please visit www.cognizant.com
- Initiates collection customer calls and outreach on assigned account base in accordance with Invoice Collection and Account Suspension Timeline by exercising good business judgment and due diligence in evaluating account solvency and ability/willingness to pay
- Resolves customer billing disputes working with other Sales Operations personnel, Sales, Legal, and Tax departments
- Escalates problem collection accounts to Credit & Collections and Sales management
- Works with credit analyst on financial distress accounts
- Negotiates payment plans for financial distress accounts (formal payment plans are approved by managers).
- Provides Suspended account information to Write Off and Bad Debt team
- Participates on project/process improvement as needed
- Support the SDFC reporting and management team in providing reporting and analysis of aging performance as needed
- Ensures compliance with all company policies
- Oversee and review activities performed by Account Receivable Customer Service Associate
- Manage the day-to-day activities of the team
- Monitor training requirement of the team and ensure SLA adherence
- Collections experience of 3-5 years for Team lead
- Graduate with prior B2B collections experience
- Proficient in google sheets and CRM applications
- Ability to build and maintain effective customer/client relationships
- Attention to detail, apply judgement on the job and the ability to effectively multi-task in a deadline driven atmosphere
- Good time management, prioritization skills and ability to work without close supervision and under pressure.
- Good understanding of working with US customers/ B2B customers, across all customer groups including very small businesses
- Experience of BPO will be good to have, although not essential
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
- Pleasant and inspiring working atmosphere.
- Professional development and clear career path.
- Training & development opportunities.
- Competitive salary with cafeteria benefits.
Poznaj
Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.