Aon is one of the largest providers of retirement and investment firms in the world. More than 5,000 colleagues provide advice and solutions for more than 11,000 clients and manage more than $100 billion in assets globally. We're a recognized global leader in every aspect of plan management, and we develop and maintain leading-edge investment programs, help reduce plan costs, and help maximize participant outcomes.
In Krakow our teams administer pension schemes for clients in the UK. We help people enrol in pension schemes, keep track of the value of their accumulated capital and administer their investment choices and personal data throughout their lifetime.
Team Leader
Kraków
Nr ref.: 2463509
Responsibilities
- Own and drive performance management activities in the team by setting goals and delegating work to colleagues
- Coordinate team’s workload and monitor team’s activity to ensure both business as usual and/or projects are delivered to required deadlines and level of quality
- Analyse data on team’s work output, identify issues, trends and potential risks connected to errors, time-consuming tasks, under and over capacity
- Drive development activities in the team, identifying development needs and solutions
- Hold regular 1-2-1s with colleagues to review performance, discuss issues, manage expectations and provide constructive feedback
- Manage knowledge sharing in the team on all client processes, tools and systems: ensuring documentation is correct, up to date and in line with any statutory or legislative changes
- Manage relationships between the team and Key Stakeholders: Clients, Client Managers, other Aon Teams and 3rd party providers
- Develop and manage team resources ensuring headcount matches plans and business needs
- Manage Business Continuity and Disaster Recovery plans ensuring all activities and processes are completed and kept up to date
Requirements
- Proven work experience as a team manager or team leader (min 1 year)
- Excellent leadership and communication skills
- Effective planning, prioritizing and ability to adapt to shifting priorities
- Strong problem solving and analytical skills
- Experience of dealing with multiple stakeholders at different seniority levels
- Fluency in English (C1)
- Good command of MS Office applications (Excel, Power Point, Word)
- Spotless record and strong ethos
We offer:
- The best medical coverage on the market with free dental care
- Generous benefits package for your wellbeing (multisport cards, insurance, vouchers, and many more!)
- Stability of employment and permanent contract after trial period
- Brand new office supporting collaboration, flexibility and activity-based working
- Internal career opportunities and individual development plan
- Unique workplace culture - we value openness, honesty and authenticity, so don’t expect formal dress code nor managers hidden behind closed doors
- Lots of social events, charity actions and opportunities to integrate with colleagues