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Motorola Solutions Finance Operation Service Center is a department of Motorola in Kraków which gives you an opportunity to participate in a setup of the new organization. The center is a part of our global network of Finance Operation Service Centers (FOSC) which provides world class finance, accounting and purchasing services to Motorola branches in Europe, Middle East and Africa. It is a dynamic environment where your ideas and input will be valued and where you will do some of the best work of your life. This role is dedicated to Enterprise Business Unit. Candidate hired for this position will support Enterprise Business Clients. |
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Team Leader
Miejsce pracy: Kraków
Job ID: 110725
- Provide support to CSR’s in relation to the operation and escalation of all customer service related activity in a responsible and professional manner.
- Lead and participate on projects.
- Identify areas for improvement with individuals, systems or processes, work to improve these areas and/or highlight issues to management.
- Evaluate issues escalated from CSR’s determine Customer needs and handle or escalate accordingly.
- Help train and write procedures to insure company policies are adhered to.
- Have an overall view of the MSI (Motorola Solutions) business & stay informed of all new product and service offerings
- Promote a positive image of product, technical skills and company commitment to provide quality service.
- Maintain daily operation (work distribution, shift planning, etc.) to ensure targets and SLAs are met
- Take an active part in interviewing and hiring of new CSRs.
- Performance management, personal development, coaching & mentoring of team members.
- Have regular contact with stakeholders on weekly conference calls & others when required
- Complete quality checks and make recommendations for development and improvement. Ensure all CSRs are properly trained.
- Excellent English, Second (supported) language desirable
- Good leadership qualities (ability to coach, encourage, and motivate others)
- High Level of organizational skills
- Ability to work in a team (team player) and lead a team
- Able to prioritize and work to deadlines
- Strong customer focus and experience in customer support
- Able to work with minimum supervision using own initiative, be flexible and proactive, work under pressure
- “Can do” and customer advocacy approach
- Business understanding
- IT and PC skills (MS office in particular)
We Offer:
- Competitive salary
- Additional bonus for 2nd shift work
- Strong team-oriented culture
- Private medical coverage
- Life insurance
- Access to wellness facilities
- Relocation package for candidates outside Malopolska