Capita is the UK's largest business process outsourcing company. We started in 1984 as a Chartered Institute of Public Finance and Accountancy computer services division with just a couple of people on the payroll and evolved into an international company hiring 64,000 staff across UK, Europe, India and South Africa. Since its launch, Capita plc has grown to become a FTSE 100 company generating £3,8bn turnover at the end of 2014. Our goal is simple - to help our huge range of public and private sector clients improve service to their customers.
Capita Poland's Krakow Business Centre was established in late 2011. We are a multi-disciplinary business process outsourcing centre set up by the Capita Group Plc. The centre provides state-of-the-art services offering employees the opportunity to work for various clients and develop expertise in a wide range of disciplines. At Capita Krakow we deliver multilingual business service that range from managing complex processes to more transparent transactions.
Given our expansion plans in a number of sectors and the addition of some exciting new projects, Capita is currently recruiting for the position of:
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Ensure that the work required from your team is effectively planned and fairly allocated to individuals, monitoring the progress and quality of the work of individuals to ensure that the required standard of performance is being met, reviewing and updating plans of work in the light of emerging issues and ensuring appropriate escalation of issues
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Make suggestions for improvement and complete preventive actions in order to comply with the Quality Management Standard and reduce potential complaints
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Provide direction and development opportunities to team members, motivating, coaching and supporting them to achieve team and individual objectives in line with department plan
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Provide learning opportunities for the team by identifying learning needs, helping to provide opportunities to address these needs and encouraging team members to take responsibility for their own learning
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Ensure compliance with legal, regulatory, ethical and social requirements to build and maintain an excellent reputation for the Company
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Provide team management in line with company HR practices to address personal issues and individual performance and a two-way communication channel for the team to maximize motivation and performance
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Ensure that all bills are completed, checked and approved in line with billing timetable
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Identify, evaluate and report risks to your line manager or the Operational Risk & Compliance Manager
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Take responsibility for own learning and development, keeping up-to-date with all policy, procedural and regulatory developments, maintaining accreditation and making full use of available structured learning opportunities
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Maintain accurate and complete records relating to training, performance, competence and personal development plans for all team members (including individual T&C files)
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Highly organised; able to manage own & team workload to meet targets & deadlines
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Excellent time management skills
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Able to work as part of a management team
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Excellent verbal and written communication skills
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Customer focused; able to deal with a range of people
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Numerate; able to analyse data and make decisions confidently
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Meticulous attention to detail
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Management experience preferred, but not essential
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Private medical healthcare and benefit packages;
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Friendly work atmosphere;
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Workplace in the city centre;
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After work activities (football team, volleyball team,charity events, etc.);
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In-house English classes and vast variety of trainings provided for you to develop;
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Work in an international and multicultural environment.