About us
Capgemini is one of the of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BS employs over 3800 specialists in its offices located in Krakow and Katowice.
Team Leader
Place of work: Krakow
Ref. no Małopolskie > Krakow
Job description
Transition Phase:
- Preparing logistics, coordinating transition trainings and work with transition manger to ensure proper and timely delivery of transition tasks
- Checking quality of prepared documents (process maps and procedures)
- Providing assistance and support to team members
Delivery:
- Supervise the team to deliver high quality, professional and proactive day to day service to the Client according to agreed SLA’s
- Supervise trainings for new hires
- Providing assistance and support to team members – ability to build positive and supportive team culture
- Taking overall responsibility for the team work organization
- Ensure that processes are understood and being followed by the team members
- Focusing on continuously development of business relationships with Client,
- Participation in the calls with Client
- Co-operation with management and client in order to bring additional value for the business processes
Main accountabilities
- Previous experience of leading staff is a must
- Experience and knowledge of O2C including Collection and Disputes processes will be an asset
- Experience in service delivery for multi-divisional client
- University degree or equivalent
- Very good English skills (at least C1)
- Additional language skills (French/German) will be an asset
- Transition experience will be an asset
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
Please include reference number in the subject of your message.
Please include reference number in the subject of your message.