- Proactively manages and is responsible for all Health and Safety issues for the team, ensuring a safe working environment for everyone.
- Takes personal responsibility to understand and comply with all company and client security requirements and policies.
- Ensures that all team members comply fully with the security policies and requirements of Sitel and its Clients, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.
- Language: Proficiency in French (native) and English (C1);
- College degree or directly related work experience would be an asset; Minimum of 12 months working experience in customer service with prior leadership experience
- Excellent knowledge of all MS office tools (Word, Excel, PowerPoint, Access, Outlook); Experience with Google applications practical usage (ability to work in multiple application environment).
- Strong interpersonal, coaching and leadership skills.
- Strong verbal and written communication skills.
- A pro-active attitude towards developing trust and professional rapport with employees and team members.
- A can-do attitude with analytical and problem solving skills.
- Availability to work a flexible schedule, including weekends and holidays
- Employment type of contract;
- Basic salary + bonuses;
- Work in our new office in Warsaw
- Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);
- We offer private Medicover insurance;
- Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;
- Professional development through training and cross-location cooperation at the international level.
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Poznaj
Foundever
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
