Join our team at Foundever!
Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team!
Team Manager with proficiency in English
Nr ref.: 377963
Specific Job Responsibilities
- Proactively manages and is responsible for all Health and Safety issues for the team, ensuring a safe working environment for everyone.
- Takes personal responsibility to understand and comply with all company and client security requirements and policies.
- Ensures that all team members comply fully with the security policies and requirements of Sitel and its Clients, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.
Qualifications
- Language: Proficiency in French (C1) English (C1);
- College degree or directly related work experience would be an asset; Minimum of 12 months working experience in customer service with prior leadership experience;
- Excellent knowledge of all MS office tools (Word, Excel, PowerPoint, Access, Outlook); Experience with Google applications practical usage (ability to work in multiple application environment).
Personal Skills
- Strong interpersonal, coaching and leadership skills;
- Strong verbal and written communication skills;
- pro-active attitude towards developing trust and professional rapport with employees and team members;
- A can-do attitude with analytical and problem solving skills;
- Availability to work a flexible schedule, including weekends and holidays.
Working conditions
- Type of contract (employment contract);
- Basic salary + bonuses;
- Shift: 00:00 to 8AM, Hybrid work in our new office in Warsaw.
What else should you know?
- Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);
- We offer private Medicover insurance;
- Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;
- Professional development through training and cross-location cooperation at the international level.
Company Overview
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Poznaj
Foundever
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.