Requirements
- Min 3-4 years of experience on people management position;
- O2C process knowledge is needed;
- SAP knowledge is an additional asset;
- Fluent English knowledge (C1) is a must;
- Work flexibility due to an ad-hoc need to participate in a call during the evening hours;
- Task oriented working time system
Perfect match:
- Fluent English
- Multitasking, ability to organize own and team work in compliance with the operational procedures, tight deadlines, KPI/Client’s Reporting requirements, ad hock priority tasks
- Strong analytical skills
- Good Customer Service skills and client-focus attitude
- Strong interpersonal skills and proactive approach. Candidate should be assertive but flexible enough to find the balance needed. Easily adjusting to new circumstances and changing requirements/environment.
- Teamwork approach and improvement approach. Open minded, with many new, fresh ideas and always looking ahead.
- Experience in Invoice To Cash
- Experience in cooperation with culture will be an asset
Main accountabilities
- Leading 24+ employees with the help of 2 Team Leaders (direct subordinates);
- Making sure all aspects of work are appropriately covered across the month so that KPIs and SLAs are met;
- Appropriate promotions planning; managing attrition; helping Tower Manager in reaching financial goals; leading internal client visits and taking part in potential client visit;
- Helping ITC Tower Manager in negotiations with the client in case of process changes and/or adjustments;
- Working closely with the Client on a daily basis and maintaining good working relationship;
- Looking for new opportunities; sharing new ideas how to address challenging situation;
- Leading different projects if such a need appears
- Team Leads mentoring and coaching,
- Process / task monitoring, managing non-standard situation, executing pre-defined goals
We are an account where an approach to the Team and openness to people are very important aspects. Despite everyday difficulties, we keep smiling, and manage to turn little failures into big successes. Even if reality or the Client challenge us again and again, we know we will handle it. If you wish for dynamics and a wide range of possibilities, join us!
- Working in a close-knit team and a friendly atmosphere
- Development of expert or leader competences
- Bonuses, including those for recommending new employees
- A wide range of training and cofinancing of courses
- Additional life insurance
- Attractive package of additional benefits (fitness, gym, cinema, etc.) you chose what you want
- Integration events and joint celebrations
- Annual family picnic
- Employee volunteering opportunities and interesting CSR projects
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care, also for your family
- Bicycle parking and carpooling
Capgemini is one of leading global companies offering consulting, IT technologies.
Market analysis, HR, finance and accounting, supply chain, transformations, intelligent automation or knowledge management? Those areas have no secret for us! We work in Business Services and we use 30 languages in our international team – we have people of 60 nationalities. Join our team.
