Team Manager

SITEL Polska

Warszawa

3 dni temu

Sitel Group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.

 

We are looking for candidates for the position:

Team Manager
Location: Warszawa

 

Summary of Primary Job Responsibilities:
  • Lead a team to meet and exceed business objectives, ensuring that key financial, operational and quality metrics are consistently achieved.
  • Have direct involvement in the recruitment, selection, induction training and ongoing skills development for all Agents/Advisors in the team, ensuring we attract and retain the very best talent.
  • Apply a process of continuous review and proactive management of absenteeism and attrition for all Agents/Advisors in the team, ensuring return to work and exit interviews are completed.
  • Continually review and monitor work performance of all Agents/Advisors against agreed KPI’s, ensuring that calls are handled professionally and instigating appropriate corrective action, using performance management tools to manage any shortfall.
  • Undertake formal quarterly performance reviews and one-on-one monthly meetings with each Agent/Advisor, ensuring objectives are continuously reviewed and linked to business KPI’s.
  • Ensure Agents/Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
We expect:
  • Minimum 1 year experience on Team Manager position in a Call Centre
  • Fluent English both spoken and written
  • Strong verbal and written communication skills
  • Good organization/time management skills
  • Ability to work with a variety of people from diverse backgrounds
  • Ability to make fair and consistent judgments and decisions
  • Ability to solve problems and offer suggestions
  • Ability to provide feedback in a positive and supportive manner
  • Effective project management
  • Ability to adhere to all organizational policies and procedures
  • Able to effectively use Microsoft and Google applications (ie: Word, Excel/Google Sheets, Powerpoint, Outlook etc.)
You get:
  • Wellbeing and health: we provide a private medical care, Multisport cards, internal SitelFit program - promoting activity
  • Rest: we subsidize the holiday
  • Giveaway: Christmas - vouchers or additional cash on the account, layettes for newborns, gifts on the occasion of Children's Day
  • Fun Management: integration meetings (during the pandemic we use modern streaming channels), Fun Management program - monthly events in each department/project
  • Development: free access to modern training platform for every employee, development programs - 95% of our managerial staff is from our internal promotion
  • CSR - we care not only about ourselves. We are happy to help those in need
  • Language Course - you don't speak Polish? Join us and sign up for the lessons we organize

 

APLIKUJ TERAZ

 

When applying please enclose the below statement: "Hereby I voluntarily agree to the processing of personal data contained in my CV by Sitel Polska Sp. z o.o. for the purpose of the recruitment process in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2002 No. 101 , pos. 926 as amended).”
Application submission signifies the applicant's agreement to process the personal data contained in the application for the purposes necessary for the recruitment process in accordance with Sitel Global Corporation's privacy policy (available at www.sitel.com).

Poznaj

SITEL Polska

Od 2004 Sitel Polska w Warszawie aktywnie dostarcza wielojęzyczne usługi dla znanych międzynarodowych korporacji i klientów. Dzięki otwartej i szczerej współpracy, obsłudze na najwyższym światowym poziomie oraz doświadczeniu naszych pracowników nasi klienci zawsze odnoszą sukces.

Team leader, tłumaczony po prostu jako lider zespołu jest osobą menedżerem koordynującym i nadzorującym prace danego zespołu pracowników w firmie, przedsiębiorstwie lub instytucji. Jego zadaniem jest wyznaczanie bieżących i długofalowych zadań i celów dla poszczególnych członków zespołu, weryfikowanie czynionych przez nich postępów, nagradzanie i wyciąganie konsekwencji, motywowanie do działania. ...
Praca Lider Zespołu (Team Leader)