Webinterpret is a leading e-commerce specialist solution that helps facilitate cross-border trade. Its operations center is in Warsaw, Poland, and headquarters in Sophia Antipolis, France. Over the last year, Webinterpret has grown by more than 300%
and it shows no signs of slowdown.
To support this growth, we are looking for a self-motivated and experienced:
Team Mentor - Customer Support with German
Location: Warsaw
RESPONSIBILITIES
- Monitors Customer Advocates/customer telephone, chat and e-mail interactions and corresponding system activity to ensure consistent World Class Service is being delivered and that information communicated is accurate.
- Provides specific verbal and written feedback to Customer Advocates and their leaders regarding these interactions, system navigation, and resolution of issues.
- Coaches and counsels Customer Advocates to improve the quality
- Analyses key metrics reports to identify significant trends affecting customer satisfaction
- Recommends and supports training programmes as needed
- Provides training during the onboarding process
- Drives and resolves customer complaints in liaison with Team Leader and Manager
- Creates macros, templates, canned responses, etc to ensure integrity in communication
WE OFFER
- Work within a young, dynamic and international team - at WebInterpret it’s not a cliche!
- Work on innovative and interesting e-commerce project on a big scale (working with partners like eBay and Amazon to scale their international sales)
- Access to free espresso and chillout room
- Attractive remuneration package
- Free English German or Polish lessons for employees
- A strong integration/training plan to allow you to perform quickly
- Relocation, referral and integration programs
- An everyday challenge around a simple question: how to go faster and be better?
MUST HAVE
- Excellent verbal and written communication skills in German
- At least 3 years of experience in customer services in the international environment
- Leadership or mentoring experience