Tech Business Analyst
[online recruitment]
[online recruitment]
Location: Wroclaw
Reference number: VR-62919
Project Description:
You'll be working in the Chat Bot Competence Center team in Wroclaw, Poland. You will be part of a highly motivated and talented group where innovation in not only encouraged but expected!. You will be responsible for performing detailed requirements analysis, documenting processes, and performing some user acceptance testing.
Responsibilities
- transform business needs and production level chatbots based on data analysis
- work closely with Product / Service Owners, Engineering and Operations team, Problem Management teams to track the demand and push progress of problem solution
- support the operational teams across several technical domains within EUS by identifying process improvements
- contribute expertise to the management of providing demand view of existing and new IT products and services
- define workarounds for known errors with help of problem management team and initiate process improvements
- help create automation pipeline and self-help articles integrated into a Chat Bot solution
- conduct requirements-gathering activities, like evaluating services, using a variety of internal and external data and conducting service desk customers and agents interviews to understand where and how Chat Bot can improve their efficiency and cost.
Skills
- Have good understanding on Windows Client OS Win 10 and End User core Applications like O365, Skype for Business etc.
- Work with Product Managers, Technical Problem Analysts, and Engineering Representatives to implement chat bot flown.
- Create, publish, and maintain demand tracker
- Good communication skills, ability to work independently, against tight deadlines and to quickly adjust to changes in priorities
- Produce dashboards or presentations to report view on ticket demands for various products / services supported by the organization
Work closely with relevant technical teams to ensure problem solution and/or automation are carried out in a timely manner
Ability to handle big data
- Process-oriented and good in documentation
- Strong presentation and communication skills
- Strong skills with MS Office applications e.g. Excel, PowerPoint, Visio
- Business domain knowledge in the financial industry and in end user space
- Creative and innovative mindset
- Fluency in English
Our offer
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
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