A global leader in business intelligence technology, MicroStrategy provides integrated reporting, analysis, and monitoring software that enables companies to analyze the data stored across their enterprise to make better business decisions. MicroStrategy's business intelligence platform delivers actionable information to business users via e-mail, web, and mobile devices. Companies choose MicroStrategy for its ease-of-use, sophisticated analytics, and superior data and user scalability.
The MicroStrategy Technical Account Specilaist role was born out of the need to accommodate each customer's unique set of requirements as they adopt MicroStrategy technology and solutions. This individual will manage a portfolio of customers who have implemented our technology solutions with the goal of increasing product usage and overall adoption. This position is an integral part of MicroStrategy's long term relationship with its customers, and the efforts put forth by this individual will directly impact the value realized and the ultimate success of the business relationship. Beyond direct interaction with our customers, this individual will work with internal MicroStrategy business units to ensure customer needs are being met in a timely manner.
Your Focus:
- Develop strong customer relationships that enable MicroStrategy to become a trusted advisor to our customers
- Provide business acumen for customers and strive to understand the business problem we are solving in order to best manage the evolution of the solution and exceed customer expectations
- Develop strong technical understanding of all MicroStrategy products
- Execute programs to ensure that MicroStrategy is fully aware of the customer's adoption level, value realization, and overall satisfaction with the technology solution(s)
- Work with the product management and product development (technology) organization to channel client feedback and solutions into future releases of the product(s)
- Collaborate with Sales Account Management and executives to identify areas of solution expansion and adoption opportunities
- Over 3 years of technical account management, engagement management, system implementation, technical support or SI consulting experience
- Demonstrated strong client relationship and interpersonal skills
- Previous direct experience and demonstrated comfort in interacting with Senior Management internally and within the install base
- Overall knowledge of BI system architecture, operation and technical requirements, including basic knowledge of the value of Big Data, networks, databases, ETL processes and mobile deployment strategies will be a strong plus
- Knowledge of German or French language will be a strong plus
- Self-starter with an ability to identify areas for improvement
- Excellent communication skills, both orally and written are a must
- Must possess an enthusiastic personality and foster a positive work environment
- Client-focused attitude — a customer's advocate
- Understanding of packaged application software implementation practices
- High level knowledge of enterprise IT organizational, business, and technical environments
- Willingness to travel; travel could be up to 10-25% depending on location of customers
- Challenging job in an international business-oriented environment
- Employment contract with attractive benefit package (private medical care, Multisport card, life insurance, Fitbit, attractive employee referral bonus, fresh fruit weekly, company events)
- Ability to participate in world-class learning opportunity– you will obtain well known BI certificate valued by our company and our industry
