Are you a well-organized Dutch and English speaker? Do you have background in finance and would like to develop in a corporate environment? Do you enjoy working with data in Excel files and making sure everything’s correct? If yes, then read on - we are looking for you! You'll become a part of our Commercial Risk department and you'll facilitate finance. Our office is located in Cracow and we are open to a hybrid working model.
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
Position Summary
As a key member of our Cash cycle team located in Krakow, you will be responsible for providing customer service and support to our customer base for their financial inquiries. This includes addressing client’s overdue payments, researching payment discrepancies, reviewing and processing adjustment requests, and providing feedback to clients using written and verbal communication skills. In this role you will process a high volume of inbound and outbound calls.
- Utilize strong verbal communication and customer service skills to respond to customer inquiries and handle various requests regarding changes in account and billing details
- Actively facilitate (directly or in partnership) the business process network in one process area, to maintain current contacts and understanding to help drive continuous process and system improvement, while maintaining and promoting process integration identification and understanding of key areas of change impact
- Able to manage difficult customer issues while working in a fast-paced environment
- Facilitate collections via phone or email.
- Keep accurate records and report on collection activity
- Submit regular reports on the status of unpaid accounts and any repayment progress
- Resolve customer issues and complaints concerning billing
- Respond to customer inquiries regarding accounts, research, and contact customers as necessary in order to update accounts.
- Consistently handle confidential information, multiple tasks and exercise good judgment and problem-solving skills.
- Assist in other areas of the Finance department as requested.
- 2-4 years of collections / AR or in customer service.
- Strong communication skills, both verbal and written.
- Fluent in English
- Fluent in Dutch
- An ability to think innovatively and creatively, change management skills
- Team player who can work effectively with all levels of the organization
- Organizational, negotiation, and problem-solving skills.
- Understanding of consumer collection policies and practices preferred.
- Strong knowledge and use of Microsoft Excel, Word and Outlook
- Strong analytical skills with a focus on technical accounting rules and experience researching accounting issues
- Ability to work in a fast-paced environment and handle difficult customer issues
- Flexibility and openness to new challenges and tasks
- Willingness to improve and automate work
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