Technical Content Development Leader

At Motorola Solutions, we create technologies our customers refer to as their lifeline.  Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.  Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.  Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Motorola Solutions is a global communications leader powered by a passion to innovate and a mission to connect people in the moments that matter. Motorola Solutions Worldwide Education (WE) team is committed to equipping our employees, partners, and customers with the knowledge required to plan, deploy and maintain first responder and enterprise solutions. As part of Motorola Solutions, the WE organization utilizes cutting-edge technologies to create effective training, documentation, and knowledge transfer products.

The Technical Content Development Leader is responsible for leading and managing the team that develops and maintains technical product training assets for Motorola Solutions’ public safety and private broadband systems. This leader will oversee the full development life cycle of content development and maintenance projects, development processes, strategy, and tools/technology. This role will work closely with other teams and organizations in the Learning organization and throughout Motorola Solutions to facilitate, promote and grow the business. The Technical Content Development Leader will be responsible for supervising, managing and motivating team members on a daily basis.

Basic Requirements:

• Directly manage a technical content design and development team of individual contributors. 
• Ensure company brand materials meet company standards.
• Drive quality standards and development-related processes.
• Allocation of job tasks (close cooperation with the program managers on distributing the workload within the team and setting priorities for all ongoing projects with clear deadlines.)
• Set and oversee individual and team goals.
• Oversee day-to-day operation.
• Create an inspiring team environment with an open communication culture.
• Oversee day-to-day operation.
• Monitor team performance and report on metrics.
• Discover training needs and provide feedback and coaching.
• Listen to team members’ feedback and resolve any issues or conflicts.
• Recruiting, hiring, and supporting new team members.
• All other requisite tasks associated with line management.

Specific Knowledge / Skills

• Resource management and planning.
• Understand and utilize formal program management practices.
• Exhibit change management and governance skills.
• Possess comprehensive knowledge of learning content development (technical writing and/or training development), methodologies, and delivery methods.

Tools

• Sound understanding of tools used to track projects.
• Strong understanding of learning development, delivery, and management.
• Strong understanding Content Management Systems, Learning Management Systems, eLearning and Technical Communication.
• Google collaboration tools.