Technical Helpdesk Associate (Spanish and French)

Technical Helpdesk Associate with French and Spanish

Place of work: Kraków, Opolska

Do you dream about an interesting and rewarding job in an international company? Are you self-confident and open for new challenges? Feel free to take the opportunity to work with Xerox.

Xerox is looking for candidates to join a project based in our Krakow office. If you would like to start a career in Technical Helpdesk area and make advantage of using foreign languages - feel free to apply!

Responsibilities:

• Troubleshoots hardware, software, and network operating problems and involves technical resources to ensure resolution.
• Applies understanding and knowledge of information systems products and services to assist users.
• Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
• Coordinates referrals to appropriate technical, professional, or service personnel.
• Receives and prioritizes issues and forwards using appropriate escalation procedures.
• Provides functional or task leadership
• Coordinates special projects and system upgrades
• Briefs customers and/or management on the status of resolution efforts
• Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
• Recommends system or process improvements, including procedures, training, and enhanced documentation

We offer:

• Full time, permanent contract
• Package of benefits, including lunch vouchers
• Professional training plan
• Work in an international environment for multinational corporation
• Very convenient location of work ( Opolska Street, Vinci building)
• Working on shifts, Monday - Friday

If you meet the requirements of this position and want to work for a world-class company please send your CV.

Required Qualifications

• 1+ years of progressive experience in the desktop environment would be an asset
• Fluent French + Soanish
• Good knowledge of English
• Advanced knowledge and understanding of Windows desktop operating systems.
• Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks.
• Intermediate knowledge and understanding of LAN environments
• Intermediate knowledge of LAN based E-mail systems (e.g., Outlook, MS Exchange).
• Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware and client software.
• Creativity and advanced problem solving skills that lead to effective solutions to complex and varied problems.