Technical Helpdesk Associate with Russian and English

This is a great opportunity for both fresh graduates, part-time students or professionals who would like to join Xerox and start or continue their careers in a service desk environment. We will provide you with relevant trainings, up to date tools and support from the Managers. Join the world's leading enterprise for business process and document management today!

Responsibilities

• To provide 1st linetechnical support; answering support queries via phone, email, web and Chat.
• Support must be provided in Russian and English
• To maintain a highdegree of customer service for all support queries and adhere to all servicemanagement principles.
• To take ownership ofuser problems while following procedure and be proactive when support theclient even in a crisis situation.
• Support users in the useof Computer equipment by providing necessary training and advice.
• To allocate more complexcalls to the relevant 2nd level Support members.

We offer

• Very attractive salary and additional benefits 
• Full time, permanent contract
• Very good training package, not only at thebeginning but also during the whole duration of employment
• Friendly, professional and international environment
• Great opportunity to grow inside the company

Requirements

• Relevant experience would be an advantage but is not a must as we will provide training
• Very good knowledge of Russian
• Good English
• Must be willing to work in a team
• Strong problem solving abilities andassertiveness
• Motivation to learn and work in a servicedesk environment
• Willingness to work on shifts: 3am-7pm and during bank holidays
• Customer service experienced would be a plus