Ogłoszenie numer: 236496, from 2012-10-09
Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide.
Technical Helpdesk Senior Associate with multiple languages
Location: Kraków
Job description
- To provide 1st line technical support; answering support queries via phone, email, web and Chat.
- Support must be provided in English and one of the following languages: Polish, German, French, Spanish, Dutch, Russian, Italian
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems while following procedure and be proactive when support the client even in a crisis situation.
- Support users in the use of Computer equipment by providing necessary training and advice.
- To allocate more complex calls to the relevant 2nd level Support members.
Requirements
- Relevant experience would be an advantage but is not a must as we will provide training
- Good English
- Fluency in one of the following languages: German, French, Spanish, Dutch, Russian, Italian
- Must be willing to work with a team.
- Strong problem solving abilities and assertiveness
- Ability to work weekends per scheduled rotation, if applicable
- Ability to work outside of scheduled shift , if applicable, for training or emergency staffing issues
- Advanced knowledge of Microsoft Operating systems and product line would be an advantage
- Experience with remote control software and protocol would be an advantage
- Hands on PC, printer, and other hardware experience strongly preferred; mobile devices, terminals, routers, etc.
- Strong understanding of desktop applications would be an advantage
- Basic networking experience with Novell and NT administration would be an advantage a
- Microsoft, Novell, WAN certifications a plus would be an advantage