Technical Helpdesk Specialist with German

Technical Helpdesk Associate with German and English

Place of work: Kraków, Opolska

Do you dream about an interesting and rewarding job in an international company? Are you self-confident and open for new challenges? Feel free to take the opportunity to work with Xerox.

Xerox is looking for candidates to join a project based in our Krakow office. If you would like to start a career in Technical Helpdesk area and make advantage of using foreign languages - feel free to apply!

Responsibilities:

Troubleshoots hardware, software, and network operating problems and involves technical resources to ensure resolution.

Applies understanding and knowledge of information systems products and services to assist users.

Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.

Coordinates referrals to appropriate technical, professional, or service personnel.

Receives and prioritizes issues and forwards using appropriate escalation procedures.

Provides functional or task leadership

Coordinates special projects and system upgrades

Briefs customers and/or management on the status of resolution efforts

 Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel

Recommends system or process improvements, including procedures, training, and enhanced documentation

Full time, permanent contract

Package of benefits, including lunch vouchers

Professional training plan

Work in an international environment for multinational corporation

Very convenient location of work ( Opolska Street, Vinci building)

Working on shifts, Monday - Friday

If you meet the requirements of this position and want to work for a world-class company please send your CV.

1+ years of progressive experience in the desktop environment  would be an asset

Good knowledge of English

Fluent German

Advanced knowledge and understanding of Windows desktop operating systems.

Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks.

Intermediate knowledge and understanding of LAN environments

Intermediate knowledge of LAN based E-mail systems (e.g., Outlook, MS Exchange).

Advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems and office automation software

Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware and client software.

Creativity and advanced problem solving skills that lead to effective solutions to complex and varied problems.

 A demonstrated ability to encourage and model positive cross-team partnerships.