Technical Product Support Analyst with German

CPL Integrated Services - Digital Sourcing HUB is presenting you an opportunity to join our prestigious multinational Client to take part in building of a new organization in Wroclaw.

Your Responsibilities / Activities:

• Serves as primary support liaison between company and customer and documents incidents in required tracking systems.
• Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
• Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as WebEx.
• Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments.
• Focuses on developing knowledge in specific product suite or operating environments.
• Contributes information to the Support knowledge base.
• Manages workload effectively following Support Procedures 

Your education, experience & skills which can makes You The One:

• Graduated in Computer Science, IT or equivalent.
• Languages: Fluent German and fluent in English.
• Team player with the ability to build strong peer and interpersonal relationships.
• Good problem solving and analytic skills.
• Good writing and editing skills.
• Strong organizational and problem solving skills.
• Able to provide oral and written communication that effectively articulates complex ideas.
• User of Microsoft Office applications 

Would be good if You also have:

• Previous experience working on Customer Service.
• Knowledge on any of these areas: C++, Cobol, .NET, Java, Lj4, SQL (database), XML skills, Crystal Reports or JASPER.