"BD is a leading medical technology company that partners with customers and stakeholders to address many of the world’s most pressing and evolving health needs. Our innovative solutions are focused on improving medication management and patient safety; supporting infection prevention practices; equipping surgical and interventional procedures; improving drug delivery; aiding anesthesiology and respiratory care; advancing cellular research and applications; enhancing the diagnosis of infectious diseases and cancers; and supporting the management of diabetes. We are more than 45,000 associates in 50 countries who strive to fulfill our purpose of “Helping all people live healthy lives” by advancing the quality, accessibility, safety and affordability of healthcare around the world. In 2015, BD welcomed CareFusion and its products into the BD family of solutions. For more information on BD, please visit www.bd.com.
If you love working in a fast-paced customer-focused role and you take pride in building strong relationships, solving problems and achieving results, this job could be a great match for you.
Becton Dickinson shared services, named as one of the 'Top 20 Most Admired Shared Services' organisation in the world, is currently looking for:
- As part of our Regional Quality Organization, the Technical Service Complaint Team Leader manages the performance and development of associates in the Technical Service Complaint Team, who are responsible for transactions and complaint handling associated with medical instruments and unplanned service events
- The Team Leader coordinates the activities of the assigned associates, ensuring appropriate scheduling, work allocation, timely responses to internal customers, ongoing improvement activities and a high level of team engagement.
- Promotes a work environment that drives for results in support of his / her assigned team’s performance objectives.
- Cooperates closely with other leaders within the organization
- Fluent command of English language any additional language (German, French, Spanish, Italian) is a plus
- Experience in managing a team in Customer Facing environment
- Experience in technical or any instruments related problem solving
- Good understanding of healthcare environment is a strong advantage
- Degree level education required
- Strong organizational and interpersonal skills
- Action and process oriented
- Driven by results, quality and continuous improvement
- Willingness to work in a fast changing, challenging work environment
- Working in an international company, first-in-class in its business area Opportunity for professional growth - challenging and rewarding work with a dynamic, international team
- New, modern offices in the city center developed to work and live healthy lives
- Friendly work environment and healthy oriented culture (healthy food, sport activities, participation in pro-health actions and events, charity initiatives)
- Competitive compensation and motivation system
- Great benefit package (e.g. health insurance, medical care, lunch vouchers, sport /entertainment bonus)
